DAYLYRIDE TWO-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
All DAYLYRIDE bikes are covered under our manufacturer's 2-year all-inclusive warranty for the owner against all manufacturing defects.
- WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 2-year warranty would be started since the initial owner has received it.
As for the warranty transfer, the ebike transferee can only enjoy the warranty when the following two conditions are met at the same time:
The 2-year package hasn't expired since the initial owner has received it.
You have the initial owner's name & the initial order number.
- WARRANTY PROCEDURE
All DAYLYRIDE bikes carry a two(2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship( all free accessories are not covered).
DAYLYRIDE will replace any component that is defective or damaged in materials and/or workmanship( including the damage in the processing of shipment).
DAYLYRIDE shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.
- Warranty Claims
If you believe your DAYLYRIDE has a warranty issue, your first point of contact should be the official website or online retailer where you purchased your bike. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at daylyridebikes@gmail.com as there is a proper solution for your problem. Valid warranty claims will be processed through DAYLYRIDE for a period of 2 years from the date of original retail purchase.
DAYLYRIDE will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.
DAYLYRIDE will only provide free replacement parts( Customers need to be charged for shipping). We do not reimburse any labor costs incurred by the repair service.
- Shipping Damage Claims
In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact daylyridebikes@gmail.com and provide us with photos or videos.
All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.
NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.
- WARRANTY-COVERED ITEMS
Any manufacturer defects found on the e-bike are covered by the warranty. We will free replace any e-bike component that is deemed to be defective or damaged (Defects not caused by human factors, including damage incurred during shipment). The warranty covers the listed products and follows the terms below:
Drive unit
Frame
Batteries
Mechanical components
Electrical components
- SHIPPING DAMAGE CLAIMS
Upon receipt, the Customer should immediately inspect Products for damage. Freight damage claims can be extremely time sensitive, and therefore, DAYLYRIDE will not accept freight damage claims later than 10 days from Customer’s receipt of the Product. The Customer should note any damage to the Products on the Bill of Lading before the shipment is accepted. The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.
Damage claims must be reported to DAYLYRIDE within 10 days of delivery. Please contact the Customer Support team for return/replacement instructions.
- WHAT’S NOT COVERED
This warranty does not cover normal wear and tear of the Products. Furthermore, this warranty will not cover any damage resulting from the abuse or neglect of the Products. Examples of abuse and neglect include, but are not limited to:
1.Racing or competition use, modification of original parts, abnormal strain.
2.Water damage.
3.Lack of proper maintenance, installation of parts or accessories that are not equivalent in design and quality to genuine DAYLYRIDE parts (“Incompatible Parts”)
4.Use of lubricants that are not suitable for e-bike use.
5.Damage as a result of accidents, collisions, road hazards, or operation on surfaces, such as stairs, not intended for conventional e-bike use; damage from external factors such as salt air or saltwater, bird droppings, or chemicals.
6.Commercial applications, such as transporting cargo, delivering newspapers, and rentals.
7.Temporary decrease in power or distance that can be traveled on a single battery charge, as described in the Owner’s Manual, due to operating conditions such as ambient temperatures, load, inclines, frequent starting and stopping, and normal system-protection functions, as well as temperature-related performance of the battery charger.
8.Normal deterioration, including the gradual decrease of battery capacity over the warranty period as long as the battery capacity is still 50% or more of the initial capacity before the warranty expiration and the total number of battery charging cycles is 200 or less. Other normal deterioration includes natural fading of painted or plated surfaces, and cosmetic ozone or weather cracking in tires.
Any non-warranty work done concurrently with a warranty repair/replacement will be subject to ordinary parts/labor fees.
- WARRANTY VOID
The following are circumstances that will void this warranty:
1.Products that have been lent, leased, or rented commercially.
2.Damage incurred due to the use of a third-party battery charger.
3.Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.
4.Products that have been altered without the approval of DAYLIRIDE.
5.Products with alterations or additions of non-original or Incompatible Parts.
6.Damage to or failure of Products resulting from weather or excessive wear and tear.
7.Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.
8.Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
9.Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
10.Products with an electrical component that has been opened, altered, partially or completely disassembled, except by DAYLYRIDE or their authorized service providers.
11.Products that have been disassembled in a manner not authorized by DAYLYRIDE or that have had repairs attempted by anyone not authorized by DAYLYRIDE.
12.Products that have been damaged due to improper adjustment or maintenance.
- EXCLUSIONS
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER WARRANTIES OF ANY NATURE. DAYLYRIDE MAKES NO OTHER WARRANTIES RELATED TO THE PRODUCTS. ALL WARRANTIES IMPLIED UNDER ANY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED. ALL WARRANTIES, WRITTEN, ORAL, OR IMPLIED, ARE EXPRESSLY LIMITED TO THE PERIOD AND TERM OF THIS WARRANTY. THE LAWS OF SOME REGIONS REQUIRE DIFFERENT OR LONGER TERMS FOR WARRANTIES, OR PROHIBIT CERTAIN DISCLAIMERS OR LIMITATIONS OF WARRANTIES. THIS WARRANTY PROVIDES THE CUSTOMER WITH SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, COUNTRY TO COUNTRY, OR REGION TO REGION.
- CUSTOMER’S RESPONSIBILITY
The Customer is responsible for ensuring that Products are properly operated, maintained and stored as specified in the Owner’s Manual. The Customer must notify DAYLYRIDE of any and all apparent defects to the Products within 10 days of discovery. In submitting a warranty claim, the Customer must provide specifics of any and all apparent defects, including photos and supporting evidence, as requested. Failure to provide information or other details as requested may result in a warranty claim being denied.
DAYLYRIDE is not responsible for providing a box or packing materials for shipping if any parts need to be returned to DAYLYRIDE as part of the Warranty Claims Process. DAYLYRIDE is not liable for any loss resulting from the transport of Products to DAYLYRIDE under a warranty claim. Therefore, it is highly recommended that the Customer obtain insurance to cover the replacement cost when shipping Products back to DAYLYRIDE.
If it is suspected that any Product is defective, do not attempt to repair or replace it yourself or to have it repaired or replaced before contacting DAYLYRIDE directly — doing so may invalidate the warranty and may cause additional damage, not necessarily limited to the Products at issue. Furthermore, such action may create the risk of injury or death.
- SUBMITTING A CLAIM
Upon receiving a properly submitted warranty claim, DAYLYRIDE will examine the claimed defect, and at its sole discretion, DAYLYRIDE will either repair or replace any Products that it determines to be defective. The Warranty Claim Process is as follows:
1.Retain the original packaging that the bike was shipped in, even if it has been damaged in shipping. DAYLYRIDE is not responsible for providing a box for return shipping.
2.Contact the Customer Support team. DAYLYRIDE will not replace any Product without first receiving photos and/or videos illustrating the purported damage or defect of said Product.
3.DAYLYRIDE will contact the Customer to arrange for inspection of the damaged or defective Product, and then arrange for any warranty repairs.
4.All claims under this warranty must be made directly through DAYLYRIDE. Proof of purchase will be required with a warranty request. Before making a claim, it is recommended that the Customer contact the Technical Support team by submitting a support ticket as there may be a simple fix for the problem.
5.Customer must promptly provide all of the information requested by DAYLYRIDE including photos of any defective Products as requested.
