DAYLYRIDE DYX20-Fat Tire Folding Electric Bikes 1000W Fat Ebike 17AH Battery 7 Speed Electric Cycle

*Suspension System ：Full suspension
*Battery ：48V 17AH Samsung/LG lithium battery（removable）
*Range： 50-65 + miles (80-105+ km）
*Top Speed ：33 mph (53 km/h)
*Motor ： 1000W brushless motor
*Total Payload Capacity ：352 lbs （160 kg）
*Recommended Rider Heights ：4'8" ~ 6'3" （142 - 191 cm）
*Tires : 20" x 4.0" CST all-terrainfat tire
*Brake Lever : Aluminum alloy comfort grip levers with motor cutoff switch
*Rear Light:  Integrated Taillight
*Gear Shift System:  Shimano 7 speed
*Brake:  Shimano Disc Brake
*Weight (with battery) : 57 lbs（26 kg）
*Charger :  48V 2.0 A smart charger
*Controller:  Intelligent brushless
*Display：Colorful LCD display（with USB charging port）
*Additional Functions：Pedal assist acceleration; constant speed cruise; speed custom setting
*Pedal Assist Intelligent:  0~5 level pedal assist
*Front Fork : Aluminum alloy front suspension fork with lockout and adjustment
*Throttle : Half twist throttle
*Bike Frame :  Aluminum alloy
*Front Light : 48V LED light
*Chain : KMC chain
*Crank : Aluminum alloy
*Gearing : Shimano- 14-28T BROWN/BK
*Saddle:  SR saddle

Thanks for shopping with daylyridebikes.com. International shipping might experience delay due to the bad weather. to keep track of your order, contact daylyridebikes.com (daylyridebikes@gmail.com) so we can provide you with the order’s tracking number.



1. Free Shipping Service：

DAYLYRIDE  provides a free shipping service. （Except remote countries or regions that cannot be reached by logistics). Product shipping fees and taxes are paid by sellers, buyers are not required to pay the shipping fees and taxes. We cannot ship to PO Boxes or APO, please be sure to include a detailed shipping address. Please click here to view countries/regions that can be shipped and delivery times.

 

2. Order Processing Time：

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-7 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

3. Delivery Time & Shipping Method：

Minimum Delivery Time：5-7 days  (Working Days）

Maximum Delivery Time：4-6 weeks  (Working Days）

*Please read the Delivery Time page to know the specific delivery time for your country.

Courier： FedEx or UPS or DPD or Postal or Truck logistics company

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

• Shipping Method：

  Due to the particularity of ebike batteries, it cannot be shipped by air, so our shipping methods are mainly sea and railway. And delivered to your address by FedEx or UPS or DPD or Postal or Truck logistics company in your country.
  
  Your parcel will be transported in two stages, the first stage is sea or rail shipping, and the second stage is FedEx or UPS or DPD or Postal and other express shipping. Your parcel first arrives in your country by sea or rail, then the FedEx or UPS or DPD or Postal or Truck logistics company will receive your parcel at the port or train station in your country, and update your parcel tracking information on their official website, finally deliver the parcel to your home.
  
  During the first stage of transportation（sea or rail shipping）, the tracking information of the tracking number has not been updated yet, because it is in the sea or rail transportation stage at this time, and the courier company has not received your package because the ship or train carrying your parcel has not yet arrived at the port or train station in your country, but you can contact us to help you check the sea or rail shipping status of your parcel through the sea-rail combined transportation logistics company.
  
  Your e-bike will arrive to your doorstep in a big box. All you’ll need to do is unpack, check all accessories, assemble the wheels, mount the pedals, place the handlebar, and make sure all parts is tight. Our technical support team are always available to help, you can contact us via this email：daylybikes@gmail.com if you have any problems.

 

4.Shipping delays & Order Cancellation:

International shipping might experience delays due to bad weather. If your order is delayed, please contact us via email at daylyridebikes@gmail.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• If the order is still canceled after the order is shipped, an order cancellation fee will be charged. For details, please check the Return and Refund Policy

Phone: 15323339685

Email: daylyridebikes@gmail.com

Address: 15, 398 KWUN TONG ROAD, KWUN TONG, KL, HK

Please refer to the information below to learn about the countries eligible for free shipping and the estimated delivery times. Due to the weight and size of e-bikes, and restrictions on air shipping for batteries, packages can only be shipped via sea or rail, resulting in longer shipping times. Thank you for your understanding and acceptance of this shipping method.

Your package will be shipped from our Hong Kong or Canada warehouse.

The package shipment process is divided into two phases. Phase 1 entails shipping by sea or rail, while Phase 2 involves delivery by courier companies such as FedEx or UPS or DPD or Postal or Truck logistics company. Your package will arrive in your country via sea or rail, where it will be received by FedEx or UPS or DPD or Postal or Truck logistics company at the port or train station. The courier company will then provide real-time updates on the package's status on their official website, and deliver it to your address.

If your delivery address is in Canada, it will be shipped directly from the Canadian warehouse and delivered to your home within 3-5 days.

Cancellation 

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Before Shipping

Order Cancellation: If you cancel the order that was placed in 2 hours, the processing fee will not be charged. If you cancel orders that haven't entered the shipping process yet, 10% of the order amount will be charged as the cost of（the order transaction handling fee, payment and refund handling fees). If you cancel an order that has entered the shipment process, 15% of the order amount will be charged as the cost of （the order transaction handling fee, payment and refund handling fees, plus ebike assembly and packaging, ebike parts procurement and shipping costs).

The order transaction handling fee, payment and refund handling fees are automatically charged by the transaction service provider and payment service provider.

Change of Shipping Address: No charge fee.

Exchanges Item: No charge fee

After Shipping

Cancellation after shipping is subject to a 25% cancellation fee and the return shipping cost. You may refuse to sign in the package and return it to the sender. Please contact daylyridebikes@gmail.com to continue this process.

Exchange

Before Shipping

Free of charge. Please contact daylyridebikes@gmail.com to continue this process.

Shipped but not received

A $30 processing fee will be charged if you exchange the item successfully. If you fail to exchange the item, you may refuse to sign in the package and return it to the sender. Note：Cancellation after shipping is subject to a 25% cancellation fee. Please contact daylyridebikes@gmail.com to continue this process.

Delivered

Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered.

Customers are responsible for the return shipping cost. 

You will be charged up to a 15% restocking fee (withheld from the refund). Please contact daylyridebikes@gmail.com to continue this process.

NOTICE:
If your return or exchange request is approved by DAYLYRIDE, you may receive a new product or a refund. The shipping label will be provided by DAYLYRIDE, please do not ship them by yourself before receiving the shipping label.

Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money. This will be processed in 2 business days. If the returned items do not match the given requirements above, we will not accept the return. We will send it back to you immediately with notifications. Please be aware, restocking fees may apply to unauthorized returns.

Returns

After your E-bike is delivered, you can start a return process within 14 days of delivery. We do not accept returns after 14 days. Before starting a return process, the customer needs to contact daylyridebikes@gmail.com to get approval for the return. We will not accept returns without permission from DAYLYRIDE.

Unused Items

• To start a return, make sure the bike is unused, free from dirt, dust, and odour-free. It should be in the original package and condition when you received it.
• Customers are responsible for the return shipping cost. 
• You will be charged up to a 25% restocking fee (withheld from the refund).
  
  Used Items
• We do not accept any returns on used items, except few rare EXTREME cases of breakage/malfunction. 

Late or Missing Refunds

If you haven’t received a refund after 2 business days of approval, please recheck your bank account and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at daylyridebikes@gmail.com

Shipping Damage Claims

In rare instances, the item may be damaged during transportation as received. If damage occurs due to shipping, please contact daylyridebikes@gmail.com and provide us with photos or videos proof.

NOTICE: we will not accept Shipping Damage Claims after 7 days of delivery

Non-returnable items include, but are not limited to:
• All accessories.
• Special orders.

Consignee name: Alex
Contact phone number: 15323339685

You can always contact us for any return or refund questions at daylyridebikes@gmail.com.

DAYLYRIDE TWO-YEAR LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All DAYLYRIDE bikes are covered under our manufacturer's 2-year all-inclusive warranty for the owner against all manufacturing defects.

 

• WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 2-year warranty would be started since the initial owner has received it.

As for the warranty transfer, the ebike transferee can only enjoy the warranty when the following two conditions are met at the same time:

The 2-year package hasn't expired since the initial owner has received it.

You have the initial owner's name & the initial order number.

 

• WARRANTY PROCEDURE

All DAYLYRIDE bikes carry a two(2) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship( all free accessories are not covered).

DAYLYRIDE will replace any component that is defective or damaged in materials and/or workmanship( including the damage in the processing of shipment).

DAYLYRIDE shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty.

 

1. Warranty Claims

If you believe your DAYLYRIDE has a warranty issue, your first point of contact should be the official website or online retailer where you purchased your bike. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us at daylyridebikes@gmail.com as there is a proper solution for your problem. Valid warranty claims will be processed through DAYLYRIDE for a period of 2 years from the date of original retail purchase.

DAYLYRIDE will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

DAYLYRIDE will only provide free replacement parts( Customers need to be charged for shipping). We do not reimburse any labor costs incurred by the repair service.

 

2. Shipping Damage Claims

In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact daylyridebikes@gmail.com and provide us with photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike.

 

• WARRANTY-COVERED ITEMS

Any manufacturer defects found on the e-bike are covered by the warranty. We will free replace any e-bike component that is deemed to be defective or damaged (Defects not caused by human factors, including damage incurred during shipment). The warranty covers the listed products and follows the terms below:

Drive unit

Frame

Batteries

Mechanical components

Electrical components

 

• SHIPPING DAMAGE CLAIMS

Upon receipt, the Customer should immediately inspect Products for damage.  Freight damage claims can be extremely time sensitive, and therefore, DAYLYRIDE will not accept freight damage claims later than 10 days from Customer’s receipt of the Product.  The Customer should note any damage to the Products on the Bill of Lading before the shipment is accepted.  The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.

Damage claims must be reported to DAYLYRIDE within 10 days of delivery.  Please contact the Customer Support team for return/replacement instructions.

 

• WHAT’S NOT COVERED

This warranty does not cover normal wear and tear of the Products.  Furthermore, this warranty will not cover any damage resulting from the abuse or neglect of the Products.  Examples of abuse and neglect include, but are not limited to:

1.Racing or competition use, modification of original parts, abnormal strain.

2.Water damage.

3.Lack of proper maintenance, installation of parts or accessories that are not equivalent in design and quality to genuine DAYLYRIDE parts (“Incompatible Parts”)

4.Use of lubricants that are not suitable for e-bike use.

5.Damage as a result of accidents, collisions, road hazards, or operation on surfaces, such as stairs, not intended for conventional e-bike use; damage from external factors such as salt air or saltwater, bird droppings, or chemicals.

6.Commercial applications, such as transporting cargo, delivering newspapers, and rentals.

7.Temporary decrease in power or distance that can be traveled on a single battery charge, as described in the Owner’s Manual, due to operating conditions such as ambient temperatures, load, inclines, frequent starting and stopping, and normal system-protection functions, as well as temperature-related performance of the battery charger.

8.Normal deterioration, including the gradual decrease of battery capacity over the warranty period as long as the battery capacity is still 50% or more of the initial capacity before the warranty expiration and the total number of battery charging cycles is 200 or less. Other normal deterioration includes natural fading of painted or plated surfaces, and cosmetic ozone or weather cracking in tires.

Any non-warranty work done concurrently with a warranty repair/replacement will be subject to ordinary parts/labor fees.

 

• WARRANTY VOID

The following are circumstances that will void this warranty:

 

1.Products that have been lent, leased, or rented commercially.

2.Damage incurred due to the use of a third-party battery charger.

3.Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.

4.Products that have been altered without the approval of DAYLIRIDE.

5.Products with alterations or additions of non-original or Incompatible Parts.

6.Damage to or failure of Products resulting from weather or excessive wear and tear.

7.Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.

8.Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).

9.Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).

10.Products with an electrical component that has been opened, altered, partially or completely disassembled, except by DAYLYRIDE or their authorized service providers.

11.Products that have been disassembled in a manner not authorized by DAYLYRIDE or that have had repairs attempted by anyone not authorized by DAYLYRIDE.

12.Products that have been damaged due to improper adjustment or maintenance.

 

• EXCLUSIONS

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER WARRANTIES OF ANY NATURE. DAYLYRIDE MAKES NO OTHER WARRANTIES RELATED TO THE PRODUCTS. ALL WARRANTIES IMPLIED UNDER ANY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED. ALL WARRANTIES, WRITTEN, ORAL, OR IMPLIED, ARE EXPRESSLY LIMITED TO THE PERIOD AND TERM OF THIS WARRANTY. THE LAWS OF SOME REGIONS REQUIRE DIFFERENT OR LONGER TERMS FOR WARRANTIES, OR PROHIBIT CERTAIN DISCLAIMERS OR LIMITATIONS OF WARRANTIES. THIS WARRANTY PROVIDES THE CUSTOMER WITH SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, COUNTRY TO COUNTRY, OR REGION TO REGION.

 

• CUSTOMER’S RESPONSIBILITY

The Customer is responsible for ensuring that Products are properly operated, maintained and stored as specified in the Owner’s Manual.  The Customer must notify DAYLYRIDE of any and all apparent defects to the Products within 10 days of discovery.  In submitting a warranty claim, the Customer must provide specifics of any and all apparent defects, including photos and supporting evidence, as requested.  Failure to provide information or other details as requested may result in a warranty claim being denied.

DAYLYRIDE is not responsible for providing a box or packing materials for shipping if any parts need to be returned to DAYLYRIDE as part of the Warranty Claims Process.  DAYLYRIDE is not liable for any loss resulting from the transport of Products to DAYLYRIDE under a warranty claim.  Therefore, it is highly recommended that the Customer obtain insurance to cover the replacement cost when shipping Products back to DAYLYRIDE.

If it is suspected that any Product is defective, do not attempt to repair or replace it yourself or to have it repaired or replaced before contacting DAYLYRIDE directly — doing so may invalidate the warranty and may cause additional damage, not necessarily limited to the Products at issue.  Furthermore, such action may create the risk of injury or death.

 

• SUBMITTING A CLAIM

Upon receiving a properly submitted warranty claim, DAYLYRIDE will examine the claimed defect, and at its sole discretion, DAYLYRIDE will either repair or replace any Products that it determines to be defective.  The Warranty Claim Process is as follows:

1.Retain the original packaging that the bike was shipped in, even if it has been damaged in shipping.  DAYLYRIDE is not responsible for providing a box for return shipping.

2.Contact the Customer Support team.  DAYLYRIDE will not replace any Product without first receiving photos and/or videos illustrating the purported damage or defect of said Product.

3.DAYLYRIDE will contact the Customer to arrange for inspection of the damaged or defective Product, and then arrange for any warranty repairs.

4.All claims under this warranty must be made directly through DAYLYRIDE. Proof of purchase will be required with a warranty request. Before making a claim, it is recommended that the Customer contact the Technical Support team by submitting a support ticket as there may be a simple fix for the problem.

5.Customer must promptly provide all of the information requested by DAYLYRIDE including photos of any defective Products as requested.